Contact Us

Customer Service Policy

Courtesy and Respect - We value your concerns, no matter how big or small.

Timely Response - We are committed to addressing your concerns as quickly as possible.

Clear and Accurate - We will provide the most current and complete information available.

Follow-up - We ensure we will promptly follow up with you, our customer.

Accountability - We as individual staff members are truly committed to providing full-circle service.

E-Mail Us

The form below can be used to make inquiries, report problems or submit requests for service. To ensure that your message is routed to the proper department, please select the Inquiry Type that best suits the nature of your concerns. If you are unsure, please select General Inquiry.

For issues relating to the business of City Council you may e-mail This e-mail address is being protected from spambots. You need JavaScript enabled to view it.   Our Employment page has information about contacting Human Resources. 

Facility Addresses, Phone & Fax Numbers

Langley City Hall, 20399 Douglas Crescent, Langley, BC, V3A 4B3 Phone (604) 514-2800, Fax (604) 530-4371

Timms Community Centre, 20702 Eastleigh Crescent, Langley, BC, V3A 4C4 Phone (604) 514-2940, Fax (604) 530-8596

Douglas Recreation Centre, 20550 Douglas Crescent, Langley, BC, V3A 4B4 Phone (604) 514-2865, Fax (604) 530-8596

Al Anderson Memorial Pool, 4949 – 207 Street, Langley, BC Phone (604) 514-2860, Fax (604) 530-8596

Community Police Office, 20408 Douglas Crescent, Langley, BC, V3A 4B4 Phone (604) 514-2870, Fax (604) 530-4422

Langley Fire Rescue Service, 5785 – 203 Street, Langley, BC, V3A 9L9 Non-emergency Phone (604) 514-2880, Fax (604) 530-3853

Langley Youth and Family Services, 5569 – 204 Street, Langley, BC, V3A 1Z4 Phone (604) 514-2900, Fax (604) 530-1835

Operations Centre / Public Works Yard, 5713 – 198 Street, Langley, BC, V3A 1G5 Phone (604) 514-2910, Fax (604) 530-1276

After-Hours Public Works Emergency

City of Langley Operations Centre is staffed Monday through Friday, 8:00 AM to 4:30 PM, except holidays.

In the event of an after-hours emergency, such as water main break, flood or critical service disruption, standby operations personnel can be notified through Surrey Fire Dispatch at 604-534-3496.

Who Should I Contact?

City staff provide service to citizens and businesses following our Full-Circle Service policy (described on the left). If for any reason you are not satisfied with the decisions made or service you receive, please contact the manager or director responsible for the department you are dealing with.The City's Chief Administrative Officer, Francis Cheung, is ultimately responsible for the day-to-day operations of the City and he can be e-mailed at This e-mail address is being protected from spambots. You need JavaScript enabled to view it.